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FREQUENTLY ASKED QUESTIONS

Where is my stimulus?

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  • Stimulus checks are nontaxable. 

     

  • We do not have anything to do with it.  

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  • Data is updated once per day overnight, so there’s no need to check back more than once per day.

Where is my refund?

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  • Refunds have an estimated 14-21 day turnaround. 

   

  • Check refund status here.  

What information is required to file my taxes?

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  • Identification Documents:

    • ID​

    • Social Security Card

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  • If claiming dependents, you need to bring their:

    • ID

    • Social Security Card

    • Birth Certificate

    • Proof of Residency.  â€‹

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  • Bring any and all Income Documents:

    • W-2, W-2G, 1099, Itemized documents, Medical Bills.​

    • Mortgage Interest, Real Estate Tax R - Donations (Church, Charity), Daycare Expense.

    • 1098-E (Student loan interest), 1098-T (Tuition Payments).

How much is the child tax credit?                   (Up to 3 children)

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  • $3,600* per child that is 6 years old and under.

  • $3,000* per child that is 7-16 years old.

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  *Minus the amount you were advanced for each child from July - December of 2021.

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Why did someone I came in

with get their refund and I'm

still waiting for mine?

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  • There are multiple variables that could take longer to be verified. (i.e. number of W2s, children, etc.)

I started receiving SSI. Do I need to pay taxes on that?

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  • Your benefits may be taxable if the total of one-half of your benefits, plus all of your other income, including tax-exempt interest, is greater than the base amount for your filing status.

       

  • The base amount for your filing status is:

    • $25,000 if you're single, head of household, or qualifying widow(er),

    • $25,000 if you're married filing separately and lived apart from your spouse for the entire year,

    • $32,000 if you're married filing jointly,

    • $0 if you're married filing separately and lived with your spouse at any time during the tax year.

How do I find out if I owe a debt?

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  • Please contact Offset at (800) 304-3107

Forms & Instructions

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  • Please click here.

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